Reference

Legal Terms That Cover Your Account

This page spells out the terms you accept when you open an account here, and how those terms touch your wallet, your session and the details you hand over.

Account termsWallet rulesPrivacy practiceEligible regionsSupport contacts
bk66605 Legal Terms That Cover Your Account
SUPPORT CHANNELS

Reaching Support Over Policy Questions

Policy questions go to humans, not a loop of canned replies. Open the chat panel inside your account and your message carries your account number automatically, which saves a round of verification. If the issue is a clause you want in writing, email our legal desk and quote the section heading so we can reply with the exact wording. Wallet cases get priority: if you are in Dhaka and a Nagad transfer shows as pending while your balance stays unchanged, send the transaction ID through chat and we will trace it with the payment provider.

In-account chat Signed-in chat attaches your account number and recent wallet activity to the thread, so you never repeat yourself. Use it for clause questions, pending bKash transfers or a login that will not clear.
Legal desk email Write to our legal desk when you need a clause confirmed in writing or want to raise a data request. Quote the section heading from this page so the reply points to the exact wording.
Wallet dispute thread For Nagad or Rocket transfers that never reach your balance, send the transaction ID, the sending number and a screenshot. Our team traces it with the wallet provider and answers in the same thread.
DATA AND ACCESS

How We Handle Your Details

Your details sit in one place: the profile you set at registration. Your mobile number is the identity anchor, and a one-time code sent to it is what opens the account on a new handset. Cookies do less than people assume — they hold your session, language setting and a security token, nothing else. Terms reach every product in the lobby, from Dhaka Hot Slots to cricket markets on BPL and IPL fixtures, with no separate rulebook per section.

Account data

We hold your name, mobile number, verification status and wallet history to run the account and settle payment disputes. This data is not sold to outside marketing lists.

Cookies and sessions

Cookies carry your login session, language setting and a security token. Clear them and you are signed out, which is why the lobby then asks for a fresh one-time code.

Login checks

A one-time code goes to your registered number whenever you sign in on a new phone or browser. Treat that code like your bKash PIN and never pass it to anyone.

Records and changes

Deposit and withdrawal records stay while a payment dispute could still be raised. For everything else, ask support to correct or delete your details and we confirm once it is done.

Questions About Our Legal Terms

Straight answers to what you ask before registering: which law applies, what we hold about you, and how to get a clause changed or your details removed. Payment questions move faster when you include the transaction ID, so have it ready before you open the chat. If an answer here ever reads differently from the published terms, the terms themselves win.

Our terms are drafted for Bangladesh users, and access still depends on your local law and eligible regions. If your region is not supported, registration is declined before any deposit is accepted.

Yes. Message support from inside your account and ask for a copy of your profile data. We verify the request with a one-time code to your registered number, then send it in the same chat thread.

We contact you before any change takes effect. Withdrawals stay open during that period so you can move the balance out through bKash, Nagad or Rocket to a number you control.

No. Our cookies hold your login session, your language setting and a security token so the lobby recognises your device. They do not build a profile of which slots or cricket markets you open.

Ask support to close the account, and your profile is deactivated once the request is confirmed. Deposit and withdrawal records stay while a payment dispute could still be raised, then get removed when you ask.

Send the transaction ID, the bKash number you paid from and a screenshot of the confirmation through in-account chat. We trace it with the wallet provider and reply in that same thread.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.